When is it acceptable to not charge a patient for services rendered?
Would anyone be willing to share a policy on when it is appropriate to not charge a patient for services rendered and the proper channels to get this approved? From a compliance standpoint, we want to ensure we have gone through the channels to either not charge, credit or write off a charge.
Recalls and duplicate services - something was wrong with an image or a specimen was contaminated
A physician wants to "no-charge" a patient because they are related to a co-worker, etc.
We do have a process in place for administrative write-offs and such. Just needing to identify/put into place a similar process for these other scenarios. Any guidance is appreciated.