Defending Prices

In our hospital, it's often the CDM Coordinator that gets patient calls complaining about our prices.  How do you handle patient complaints?  How much detail do you give patients in how you priced a charge?


  • Why does the CDM coordinator get those calls? That sounds like a never event. Get the switchboard to send those calls to the CFO's office.
  • Customer service emails Revenue Integrity with the patient charge question. Revenue Integrity analysts review the charges and validate documentation supports or not. We do not provide any pricing methodologies to patients. 
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