Good afternoon all, I am curios if anyone has developed a dashboard or KPI metrics that you would be willing to share.
I'd love to hear from others on this topic also. We are currently working with a consulting team to come up with a "unit of service" that can be used by our team to determine workforce capacity and productivity. For the past few years we've just been reporting on workqueue numbers out of Epic, but that's only a small portion of the work our team does. Any ideas would be helpful!