NDC box vs vial

Hello- is anyone else having issue with specific payers (HMK) requesting the box NDC vs vial NDC. Our policy has been that clinicians scan what is being administered which is the vial. We are getting denials stating they require the box NDC, our IT department states it is not possible to create an NDC based on payer preference for box vs vial. We have found that the drugs in question are status N, we do not expect additional payments on the drug.

thank you,


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