How to ensure staff are staying up to date

One idea is to assign different staff the role of learning and providing updates on different topics that they must present to their peers in department meetings and to also review policies and procedures to update them as needed based on updated requirements.   


  • Our facility is lucky to have a Billing Compliance Coordinator that resides in our Compliance/Internal Audit Department. She holds monthly meetings to address updates and new changes.

    Our Revenue Integrity team has coordinators that are assigned to specific departments and along with the departments, keep watch for changes and updates. We partner with the departments so that they have an ownership in their line of business which makes them an accountable partner and not just expecting RI to catch everything (which is impossible!).

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